General FAQ
Are your rates competitive?
TOP
The rates
we offer are cheaper than most long distance carriers such
as AT&T, MCI, Sprint, etc. You will find our services much
more affordable and convenient than what you usually pay for
long distance and international calls. Our rates are even cheaper
than most other phone card companies. Most importantly, we
can assure you that you will not be surprised by any hidden
or unknown fees or charges. All our rate information is clearly
posted on our Rates page. There are no hidden charges or fees.
You will only be charged for the calls that you make.
What is a connection fee?
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A
connection fee is a charge that many phone companies charge
their users. This fee is a fixed amount that is charged each
time you make a phone call. We offer a variety of phone cards,
some with connection fees and some without, to best meet
your calling needs. Our company will not charge you a connection
fee unless you specifically choose a plan with such a fee
because it benefits you the most due to your calling patterns.
What are billing minimums?
TOP
Billing
minimums are the minimum number of minutes that you are charged
for even if you talk for less than that number of minutes.
We offer plans with no minimum billing as well as certain
plans with minimum billing for customers who know that they
will talk for more than the minimum and can take advantage
of the lower rate.
What are billing increments?
TOP
Billing
increments, also known as rounding, are minimum minutes charged
after the initial billing minimum. Depending on the plan
you choose, we offer 1 second rounding through 2 minute rounding
to suit all your calling patterns.
Why do you record my IP Address?
TOP
Your
IP Address is recorded for security purposes. We actively prosecute
any fraudulent use or attempts to purchase our services.
How do I know that my card information and/or personal
information will be protected?
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Our
website is secure and protected against card and personal
information theft.
What is a "Mail/Fax Order"?
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Our
website is secure and protected against card and personal
information theft. However, if you choose not to provide
your information online, you can select the "Mail/Fax Order" option.
To complete your transaction, you will have to print and
fill out the order page. If you would like to use your credit
card, you can fax or mail the completed form to us. Your
credit card will be charged and the pin number will be issued
upon receipt of your order form. If you would like to complete
your transaction by money order or check, you can mail the
order form and payment to the address provided. Pin number
will be e-mailed to you upon payment acceptance. For faster
processing, money orders are preferred to personal checks.
What is a CVV2 number?
TOP
The
CVV2 number is the last three digits of the number in the
signature box, on the back of the your card. If you are using
an American Express card and the signature box does not have
such a number, the CVV2 number is the last three digits of
the printed number located on the front of your card, above
the embossed card number. Card examples of CVV2 numbers are
shown on the payment page.
What are taxes and maintenance/administrative fees?
TOP
All
phone companies are required to pay taxes to the government.
If you look on your residential phone bill you will see many
forms of taxes. We have to pay these same taxes. A maintenance/administrative
fee is charged when the consumer holds the phone card for
a certain period of time.
I love your service! How do I tell my friends?
TOP
If
you would like to send your friend(s) a referral to our website,
or simply want to send yourself a reminder, you can use the "Refer
a Friend" form under the "Contact Us" tab at the top of this
page. You will automatically be entered into the "Free Phone
Card/Thousand Minute Sweepstakes" each time you refer a friend.
Prepaid Phone Cards FAQ
Why should I buy this phone card?
TOP
TOP 10 REASONS
TO BUY FROM THIS SITE
1. Affordable - Rates
are much cheaper than AT&T, MCI, etc., and even other
phone cards
2. No
Connection Fees - Choice of phone cards with or without connection
fees to optimize savings
3. No
Minimum Usage - Phone cards with 6 second rounding available
4. No
Expiration Date
5. Services
Available 24/7
6. Pin
number e-mailed INSTANTLY online
7. Purchase
online quickly and with ease
8. Convenient - Easy
to use, Budget monthly calls, No separate bills to pay
9. Make
great gifts
10. Call
Anytime, Anywhere, Any phone
How do prepaid phone cards work?
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You
can purchase a phone card of whichever dollar amount you
choose from this website. Once your payment is accepted,
you will INSTANTLY receive our Virtual Phone Card at the
e-mail address you provide. We will provide you with a personal
identification number (PIN number, also known as an AuthCode).
You can instantly start saving on you phone bills and start
making calls immediately.
Do I have to switch my long distance carrier in order to
use this phone card?
TOP
No. Our phone cards can be used from
any phone. You do not need to cancel or switch your present long
distance carrier.
How do I use my phone card?
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1. Dial
Toll Free 1 888 426 5825
2. Enter
your auth code/pin number
3. Enter
your destination number:
a. Domestic: 1
+ Area Code + Number
b. International: 011
+ Country Code + City Code + Number
When does my phone card expire?
TOP
Your
phone card will not expire until the balance falls to zero.
Will I be charged if my phone call does not go through?
TOP
No.
You will not be charged if you get a ringing or busy signal
or uncompleted calls. If an answering machine or voicemail
service starts, however, you may be charged.
If I purchase a phone card, when will I get my pin number?
TOP
Upon payment
acceptance, your pin number is INSTANTLY e-mailed to you at the
e-mail address you provide. Your payment is processed and pin
number is sent through a secure server. It is very important
that you fill in your e-mail address accurately.
How can I purchase a phone card if I don't have a credit
card?
TOP
If you
do not have a credit card, you can choose the "Mail/Fax Order" option
and send us a money order or check. For faster processing, money
orders are preferred to personal checks. Check or debit cards
can also be used.
Why do I hear a "Recharge" message when I try to use my
phone card?
TOP
The
recharge message plays even if you have significant balance
left on your account. This recharge message is only played
to give you advance notification and provide you an opportunity
to recharge if you wish to do so. This does not mean that
you are out of minutes. The recharge message plays from the
time your balance is somewhat lower to the point even after
your balance reaches zero. If you do not wish to recharge,
and you still have balance on your account, after a
brief pause, normal prompts will play and you will be prompted
to enter your destination number. You can continue to use
your phone card in a normal fashion until you are ready to
recharge. You will be able to recharge even when the balance
is zero.
How do I know what the balance left on my phone card is?
TOP
Each time you dial our toll free
number and enter you PIN number, the balance remaining on your
phone card will be announced. As soon as you enter your destination
number, the number of minutes that your balance will allow you
to talk for will be announced. A warning message will be played
when you have one minute remaining and your call will be automatically
cutoff when your balance reaches zero. To avoid this, always
make sure that you have enough value on your phone card before
placing a call.
What happens when my balance runs out? Can I refill/recharge
my phone card?
TOP
You
can recharge your phone card by visiting:
https://www.ezpins.com/refill.html
and filling out the form.
You
can also recharge your phone card by dialing our access number
1 888 426 5825. To recharge, you cannot use VISA. You can
use MC, Amex, or Discover. When the balance is low, you get
prompts to enter your credit card number. Follow these prompts
to recharge. You can recharge even when the balance is zero.
When will the recharge amount be reflected on my pin number?
TOP
There
are two different ways to refill/recharge:
Refill/Recharge
through web icon and Refill/Recharge through voice prompts.
For
web recharge, it may take 2-4 hours and longer during late
night hours, for the recharge amount to reflect on your pin
number. However, if the refill/recharge is done through the
voice prompts, the recharge amount is reflected immediately
on your pin number. For voice recharge follow the prompts
after entering the pin number. Voice mode recharge is only
available after the balance falls below a certain level.
There is a service fee for the voice refill/recharge.
Where can I use my phone card from?
TOP
You can
use our services from anywhere in the United States, anytime,
and from any phone.
Where can I call to using my phone card?
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Using
our phone card, you will be able to call anywhere in the
United States and the world.
Can I call from and to a cell phone using this phone card?
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You can call from a cell phone or
any other phone. This phone card can be used to call to any phone
anywhere in the United States and the world. Rates for United
States cellular phones are the same. Rates to international cellular
phones may be somewhat higher.
Why is the rate to an international cell phone higher?
TOP
The reason why rates to international
cellular destinations are higher is that our costs for cellular
destination are higher.
Why didn't I get an e-mail after purchasing a phone card?
TOP
Your
pin number is sent to you instantly at the e-mail address
you provide. If your payment has been accepted and you did
not receive an e-mail, it is possible that you entered your
e-mail address incorrectly. If this is the case, you can
send us an e-mail at info@ezpins.com
or use the "Service Problems" form under the "Contact Us" tab at the
top of this page. Please include your sales order number, name, phone
number, and e-mail address.
Also, please note that if you provided a Hotmail email address, your
Sales Order might have been placed in the "Junk Folder" by Hotmail. Please
check your Inbox and your Junk Folder.
Why is there a surcharge if I use my phone card from a
pay phone?
TOP
When
you use your phone card from a payphone, we have to pass
along a charge that FCC requires us to pay to the payphone
owner. Every phone card company charges an additional amount
that is to be by law passed on to the payphone owner.
Why do I get a message "The information you provided is
incorrect" when I try to buy a phone card?
TOP
The
address and zip code that you provide us has to be same as
what you, the cardholder, provided to the card
company. This message is displayed when your address does
not match. Please re-conduct your transaction with the accurate
address and zip code.
Why do I get a message "Too Many Transactions Error" when
I try to buy a phone card?
TOP
Spending
limits are imposed to prevent and minimize fraudulent usage.
Based on credit history, personal data, and purchase patterns,
certain restrictions are set up which, when triggered, prevent
you from conducting more transactions until certain time
frame setup using such data is lapsed.
I just received my pin number, but I get a recording "This
authorization code has been disabled". Why?
TOP
Due
to security reasons, pins purchased during late night hours
are activated with some delay. Your pin of course is sent
to you instantly but may take a few hours before it is
activated.
How do buy a phone card if I have an international card?
TOP
Unfortunately,
we do not accept international credit cards. We have discontinued
this due to high fraud. However, we can fulfill your order
manually. This can be done by completing a transaction normally
and sending us a Mail/Fax order.
Your
comments and suggestions are appreciated. Please use the
feedback form under the "Contact Us" tab at the top of
this page.
Prepaid
Calling Cards 
